Frequently Asked Questions
Everything you need to know about our small-batch roasted coffee and delivery services.
How soon will my coffee be shipped after roasting?
To ensure maximum freshness, we roast our beans in small batches daily. Orders are typically processed and shipped within 24 to 48 hours of roasting.
Do you offer coffee subscriptions?
Yes, we offer flexible subscription plans. You can choose your favorite blends, set your delivery frequency, and save 15% on every recurring order.
What is your return policy for food products?
Because coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Can I order my coffee pre-ground?
Absolutely. While we recommend grinding whole beans just before brewing for the best flavor, we offer several grind settings including Drip, Espresso, and French Press.
Where do you source your coffee beans?
We practice ethical sourcing by partnering directly with farmers and cooperatives across the globe, ensuring fair wages and sustainable farming practices in every region we work with.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.