Returns & Refund Policy
At Metropolis Coffee Company, we strive for excellence in every roast; however, due to the perishable nature of coffee, we cannot accept returns on roasted beans. If you are unsatisfied with your order or received defective equipment, please contact us within 30 days for a resolution.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your coffee or gear.
Provide Documentation
For damaged items or shipping errors, please include a clear photo of the product and packaging to expedite your claim.
Evaluation
Our team will review your request within 2 business days to determine eligibility for a replacement, store credit, or refund.
Resolution
Once approved, we will ship out a fresh replacement or process a refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing